--- title: "Calypso Agent: the WhatsApp agent bound to one Smart Board | Calypso" canonical_url: "https://www.calypso.so/calypso-agent" last_updated: "2026-09-11T03:04:46.363Z" meta: description: "Every Smart Board gets its own Calypso Agent. It is bound to that board, runs on the board’s own context and behaviour, and works each conversation toward the objective — column by column. One switch turns it off." keywords: "Calypso Agent, WhatsApp AI agent, AI agent for WhatsApp business, AI customer service on WhatsApp, agent per board, human takeover WhatsApp" "og:description": "Every Smart Board gets its own Calypso Agent. It is bound to that board, runs on the board’s own context and behaviour, and works each conversation toward the objective — column by column. One switch turns it off." "og:title": "Calypso Agent: the WhatsApp agent bound to one Smart Board | Calypso" "twitter:description": "Every Smart Board gets its own Calypso Agent. It is bound to that board, runs on the board’s own context and behaviour, and works each conversation toward the objective — column by column. One switch turns it off." "twitter:title": "Calypso Agent: the WhatsApp agent bound to one Smart Board | Calypso" --- Calypso home **Calypso Agent · one per board ** # An agent with a lane, a voice, and a finish line. Every Smart Board gets its own Calypso Agent. It is bound to that board, runs on the board’s own context and behaviour, and works each conversation toward the board’s objective — column by column, until the customer is where they should be. One switch turns it off; your team is on the board instantly. [**Start 14-day free trial **](https://whatsapp.calypso.so/join) [**See Smart Boards **](https://www.calypso.so/smart-boards) 1. 01 ## **Bound to one board** The Sales agent works Sales. It never answers a support question or touches another board — a scope you can explain in one sentence. 2. 02 ## **Its own context and behaviour** It answers only from that board’s sources, in the voice and guidance you set. Consistent on Sales, consistent on Support, never mixed. 3. 03 ## **Works the columns as steps** Each column is a step with a condition. The agent works a conversation until it holds, then moves the card. Progress you can see, not just replies. 4. 04 ## **Off in one switch** Pause it and your team is on the board with every conversation and its context. Flip it back and it resumes where it stopped. **Calypso Agent ** **Sales AI Agent ** On
**Bound to **
**Sales board **and nothing else.
**Context **
Catalog 12 Prices 3 Delivery zones 1 Product photos 48
**Behaviour **
Voice · Advisor Consultative, practical, and calm. **Guidance** Be concise, practical, and executive-friendly.
**Works toward **
Turn every enquiry into a booked delivery. 1. **New**2. **Qualified**3. **Quoted**4. **Booked**
Off in one switch — your team is on the board with every conversation and its context. Off **Its board ** ## Every column is a step. The agent moves people to the next one. It looks at where each conversation sits, what that column needs, and works until it holds — then moves the card. Progress you can see, not just replies. **Sales** **Objective:** Turn every enquiry into a booked delivery. **Calypso Agent** **On** Knows - Catalog (12 PDF) - Prices (3 Spreadsheet) - Delivery zones (1 Website) - Product photos (48 Image)64 sources **New**2 **Objective:** Reply within a minute and learn what they need. **M** **Marco B.** Sep 9 Need the invoice for order #4821. **Agent** **V** **Valentina R.** Sep 9 Do you deliver to Las Condes on Saturdays? **Agent** **Qualified**1 **Objective:** Know the product, the quantity, and the date. **J** **Juan P.** Sep 9 12 planters, terracotta, before the 20th. **Mine** **Quoted**1 **Objective:** Price sent and every question answered. **C** **Camila V.** ** Moving ** 40 white planters · $15 each · invoice sent **Agent** **Booked**1 **Objective:** Invoice sent and delivery date confirmed. **S** **Sofía T.** Sep 9 Delivery Thu 10:30 · paid **Agent** **Boundaries and the record ** ## Rules it follows. A trail it leaves. - Only quote prices from the catalog - Never confirm a refund on its own - Hand off when a customer asks for a person - Stay on this board’s topics ### **Guardrails, per board. ** What it may quote, what it may never confirm, when it must hand off — enforced on every reply. 1. 9:21**Moved Camila V. from Quoted to Booked**Objective met · invoice #1187 sent 2. 9:21**Answered from Prices · $15 per unit for 40+**Source: Prices.xlsx, sheet 2 3. 9:14**Answered from Delivery zones · Saturdays 10–14h**Source: delivery-zones page 4. 9:12**Juan P. taken over by Carolina**Agent paused on this conversation ### **Nothing is lost. ** Every answer, action, and move is logged with its source and who did it. Review any conversation, any time. **Start today** ## **Hire an agent for every board.** Bound to its board, in your voice, working toward your objective — and one switch from off. [**Start 14-day free trial **](https://whatsapp.calypso.so/join) [**See pricing**](https://www.calypso.so/#pricing)