--- title: "Smart Boards: WhatsApp conversations with an objective, context, and an agent | Calypso" canonical_url: "https://www.calypso.so/smart-boards" last_updated: "2026-09-11T03:04:46.366Z" meta: description: "A Smart Board is where a department’s WhatsApp conversations live — with an objective, its own knowledge, and a dedicated Calypso Agent that moves every conversation forward. One switch turns it off." keywords: "Smart Boards, WhatsApp shared inbox, WhatsApp kanban, WhatsApp AI agent per board, WhatsApp team inbox, Calypso WhatsApp" "og:description": "A Smart Board is where a department’s WhatsApp conversations live — with an objective, its own knowledge, and a dedicated Calypso Agent that moves every conversation forward. One switch turns it off." "og:title": "Smart Boards: WhatsApp conversations with an objective, context, and an agent | Calypso" "twitter:description": "A Smart Board is where a department’s WhatsApp conversations live — with an objective, its own knowledge, and a dedicated Calypso Agent that moves every conversation forward. One switch turns it off." "twitter:title": "Smart Boards: WhatsApp conversations with an objective, context, and an agent | Calypso" --- Calypso home **Smart Boards ** # **A board that knows its job. ** Most inboxes are a pile. A Smart Board is a plan: every WhatsApp conversation on a board with an objective, its own knowledge, and a Calypso Agent that works it — scoped to that board, one switch from off. [**Start 14-day free trial **](https://whatsapp.calypso.so/join) [**Meet the Calypso Agent **](https://www.calypso.so/calypso-agent) whatsapp.calypso.so / boardsIllustrative workspace · one WhatsApp number **New ** 0 New conversations appear here. **Hidden ** **M****Y****S** **M** **Martha S.** Sep 9 The lemon bars recipe, as promised. Do not skip the zest. **Y** **Your Ex** Sep 9 Hey. I still have your hoodie. Should I drop it by? **S** **Snoop D.** Sep 9 Studio at 9, bring the good speakers, nephew. Personal chats stay off the boards and out of the agent’s reach. **Sales** 4 open **Calypso Agent** **On** Knows - Catalog (12 PDF) - Prices (3 Spreadsheet) - Delivery zones (1 Website) - Product photos (48 Image)64 sources **Support** **G****I****J**** +2**** 1 unread ** **Calypso Agent** **On** Knows - Return policy, Warranty (6 PDF) - Order history (1 Spreadsheet) - Help center (1 Website)8 sources **Open**0 New conversations appear here. **Waiting on customer**1 **S** **Sofía T.** Sep 9 Booked · Thu 10:30 with Dr. Ruiz **Mine** **Resolved**0 New conversations appear here. **Internal** 7 open**C****M** **Calypso Agent** **Off** Knows - Shift roster (1 Spreadsheet) - Staff handbook (2 PDF) - Intranet (1 Website)4 sources **What a Smart Board is made of ** ## Three things an inbox never has. Pick an element and watch the board change. An objective for the board and each column, the board’s own knowledge, a Calypso Agent bound to it, and one switch. **Sales** **Objective:** Turn every enquiry into a booked delivery. **Calypso Agent** **On** Knows - Catalog (12 PDF) - Prices (3 Spreadsheet) - Delivery zones (1 Website) - Product photos (48 Image)64 sources **New**2 **Objective:** Reply within a minute and learn what they need. **M** **Marco B.** Sep 9 Need the invoice for order #4821. **Agent** **V** **Valentina R.** Sep 9 Do you deliver to Las Condes on Saturdays? **Agent** **Qualified**1 **Objective:** Know the product, the quantity, and the date. **J** **Juan P.** Sep 9 12 planters, terracotta, before the 20th. **Mine** **Quoted**1 **Objective:** Price sent and every question answered. **C** **Camila V.** Sep 9 40 white planters · $15 each · invoice sent **Agent** **Booked**1 **Objective:** Invoice sent and delivery date confirmed. **S** **Sofía T.** Sep 9 Delivery Thu 10:30 · paid **Agent** **And everything a great inbox does ** ## Every conversation, where the whole team can see it. ### **Every conversation, in a stage** New, in progress, waiting on the team, closed — stages you name. Drag a conversation to move it, close it, or take it over. ### **Off for the board, or for one conversation** Pause the agent on a whole board, or take over a single conversation. Either way the full context stays put. ### **Nothing waits unnoticed** Unread counts, who is on it, and how long it has been sitting — visible to the whole team, not buried in one phone. ### **One Smart Board per department** Sales, Support, Bookings — each with its own objective, knowledge, agent, and people. Scoped by design. **You are in control ** ## Autonomous. Never unsupervised. The agent works inside boundaries you set, and you can see everything it did. [**~~See the controls in detail ~~**](https://www.calypso.so/#control) - **A Hidden board**Contacts you keep there are out of bounds. No agent reads them. - **Guardrails per board**What the agent may quote, never confirm, and when it must hand off. - **Take over, hand back**Any conversation, any time, with its full context. - **One switch per board**Pause the agent; your team is on the board instantly. - **Tracing and logs**Every answer, action, and move, with its source. **Questions and answers ** ## Before you set up your first board. **Start today** ## **Give every job its own board.** Sales, Support, Bookings — each with an objective, its own knowledge, and an agent your team can pause in one switch. [**Start 14-day free trial **](https://whatsapp.calypso.so/join) [**See pricing**](https://www.calypso.so/#pricing)