---
title: "Smart Boards: WhatsApp conversations with an objective, context, and an agent | Calypso"
canonical_url: "https://www.calypso.so/whatsapp/smart-boards"
last_updated: "2026-09-16T00:41:14.498Z"
meta:
  description: "A Smart Board is where a department’s WhatsApp conversations live — with an objective, its own knowledge, and a dedicated Calypso Agent that moves every conversation forward. One switch turns it off."
  keywords: "Smart Boards, WhatsApp shared inbox, WhatsApp kanban, WhatsApp AI agent per board, WhatsApp team inbox, Calypso WhatsApp"
  "og:description": "A Smart Board is where a department’s WhatsApp conversations live — with an objective, its own knowledge, and a dedicated Calypso Agent that moves every conversation forward. One switch turns it off."
  "og:title": "Smart Boards: WhatsApp conversations with an objective, context, and an agent | Calypso"
  "twitter:description": "A Smart Board is where a department’s WhatsApp conversations live — with an objective, its own knowledge, and a dedicated Calypso Agent that moves every conversation forward. One switch turns it off."
  "twitter:title": "Smart Boards: WhatsApp conversations with an objective, context, and an agent | Calypso"
---

Calypso home

**Smart Boards **

# **A board that knows its job. **

Most inboxes are a pile. A Smart Board is a plan: every WhatsApp conversation on a board with an objective, its own knowledge, and a Calypso Agent that works it — scoped to that board, one switch from off.

[**Start 14-day free trial **](https://whatsapp.calypso.so/join) [**Meet the Calypso Agent **](https://www.calypso.so/whatsapp/calypso-agent)

whatsapp.calypso.so / boardsIllustrative workspace · one WhatsApp number

**New**0 New conversations appear here.**Hidden****M****Y****S****M****Martha S.**Sep 9 The lemon bars recipe, as promised. Do not skip the zest.**Y****Your Ex**Sep 9 Hey. I still have your hoodie. Should I drop it by?**S****Snoop D.**Sep 9 Studio at 9, bring the good speakers, nephew. Personal chats stay off the boards and out of the agent’s reach.**What a Smart Board is made of **## Three things an inbox never has. Pick an element and watch the board change. An objective for the board and each column, the board’s own knowledge, a Calypso Agent bound to it, and one switch.**Sales****Objective:** Turn every enquiry into a booked delivery.**Calypso Agent****On**Knows - Catalog · 12 PDFs - Prices · 3 Spreadsheets - Delivery zones · 1 Website - Product photos · 48 Images64 sources**New**2**Objective:** Reply within a minute and learn what they need.**M****Marco B.**Sep 9 Need the invoice for order #4821.**Agent****V****Valentina R.**Sep 9 Do you deliver to Las Condes on Saturdays?**Agent****Qualified**1**Quoted**1**Booked**1**And everything a great inbox does **## Every conversation, where the whole team can see it. ### **Every conversation, in a stage** New, in progress, waiting on the team, closed — stages you name. Drag a conversation to move it, close it, or take it over. ### **Off for the board, or for one conversation** Pause the agent on a whole board, or take over a single conversation. Either way the full context stays put. ### **Nothing waits unnoticed** Unread counts, who is on it, and how long it has been sitting — visible to the whole team, not buried in one phone. ### **One Smart Board per department** Sales, Support, Bookings — each with its own objective, knowledge, agent, and people. Scoped by design.**You are in control **## Autonomous. Never unsupervised. The agent works inside boundaries you set, and you can see everything it did. [**~~See the controls in detail ~~**](https://www.calypso.so/#control) - **A Hidden board**Contacts you keep there are out of bounds. No agent reads them. - **Guardrails per board**What the agent may quote, never confirm, and when it must hand off. - **Take over, hand back**Any conversation, any time, with its full context. - **One switch per board**Pause the agent; your team is on the board instantly. - **Tracing and logs**Every answer, action, and move, with its source.**Questions and answers **## Before you set up your first board.**Start today**## **Give every job its own board.** Sales, Support, Bookings — each with an objective, its own knowledge, and an agent your team can pause in one switch. [**Start 14-day free trial**](https://whatsapp.calypso.so/join) [**See pricing**](https://www.calypso.so/whatsapp/pricing)