Answers from your documents
The board carries its own knowledge — policies, manuals, past decisions. Every reply is drawn from it and carries the source behind it, so you can always see why the agent said what it said.
Customer support
Support that answers from what you actually know.
Put your support queue on a Smart Board and give it an agent bound to your own documents. It resolves what it can, escalates what it cannot, and leaves a record of both.
Grounded, supervised, and never silently wrong.
It says when it does not know
No guessing. The agent tells the customer it is checking, moves the conversation to your team on the board, and the person who picks it up has the whole thread already in front of them.
Guardrails you set per board
What it may quote, what it may never confirm, when it must hand off. Set once on the board and enforced on every reply, not left to the model to decide.
Live in an afternoon.
01
Give the board its knowledge
Upload the documents support actually answers from — returns policy, warranty terms, troubleshooting guides. The board indexes them and the agent answers from that, not from the open internet.
02
Set the columns and the objective
New, waiting on us, waiting on customer, resolved. The objective is the last column, and the agent works each conversation toward it.
03
Watch it, then let it run
Every answer and action is logged with its source. Read the first day of traffic, tighten the guardrails, and turn the agent loose on the queue it handles well.
Questions before going live.
How is this different from a WhatsApp chatbot?
A chatbot answers and waits for the next message. A support board has an objective — the conversation is resolved — and the agent moves each one toward it, column by column, in view of your whole team. When it cannot finish the job, it hands the conversation over rather than looping.
Can a person take over mid-conversation?
At any moment. Flip the agent off on that conversation or drag it to yourself on the board. The full context travels in both directions, so neither you nor the customer repeats anything.
What stops it from inventing an answer?
It answers from the board’s own knowledge and cites the source internally. When the knowledge does not cover the question, it says it is checking and routes to your team instead of guessing.
Can customers see our internal documents?
Only the sources you mark as customer-visible. Internal pricing sheets, staff procedures, and customer records stay on your side of the line while still being usable for internal traceability.
Does it work on our existing WhatsApp number?
Yes. Calypso runs on the number your customers already message, so there is nothing to reprint and no one to retrain.
Start today
Clear the queue you keep re-answering.
One board, your documents, an agent that hands back the moment it should.