Follow-ups
Most WhatsApp sales aren’t lost at the first reply. They’re lost after it: the message that waits overnight, the time a customer asked for, the quote nobody chased. A Calypso Agent keeps each conversation on its board moving, on the customer’s own topic, and stops when they reply.
11:46 PM · Customer
Good evening! Do you deliver on Saturdays?
11:48 PM · Board
Moved to Sales · the answer waits for 9:00 AM
9:00 AM · Calypso Agent
Good morning, thanks for waiting. Yes, we deliver on Saturdays from 10 to 2. Shall I book one for you?
Answers what waited, at a human hour.
5:10 PM · Customer
Can you send me the quote for the 12-pack at 7:15? I’m out of my meeting by then.
5:10 PM · Calypso Agent
Of course, I’ll send it at 7:15 PM.
5:10 PM · Board
Scheduled for 7:15 PM
7:15 PM · Calypso Agent
Here’s the quote for the 12-pack, as promised: $84 with Saturday delivery. Shall I reserve it?
Keeps the time they asked for.
10:02 AM · Customer
We ship about 3,000 orders a week. Can your courier handle that?
10:02 AM · Calypso Agent
Yes, up to 5,000 a week with same-day pickup. Shall I send the rates?
11:32 AM · Calypso Agent
About your 3,000 weekly orders: with same-day pickup they leave the day they come in. Want the rates for that volume?
Next day · Customer
Got it, thanks. We’ll decide next week.
Next day · Board
They replied, so the follow-ups end
Follows up on what they asked, and ends when they reply.
Example conversations. You choose the agent’s knowledge, its goal, and when it runs.
Three ways
A customer wrote while the agent was off or the chat was still in New. When the conversation reaches a board with its agent on, the agent answers the message that waited. After hours, that answer goes out at 9:00.
“Write me tomorrow at 9” or “send it at 7:15” becomes a scheduled message at that time, about what they asked. When the time is unclear, the agent asks instead of guessing, and “never mind” cancels it.
On a board with a goal, when a customer stops replying the agent follows up about the specific thing they asked, with a new angle each time and never the same sentence twice. Their reply ends the follow-ups.
The rhythm
The sequence after an answer that went unanswered. A step that would land between 21:00 and 09:00 moves to the next morning, and the last three only go out when the agent has something useful to add.
1
Their question, by name, and the next step it leads to.
2
Their use case, and anything still open.
3
One useful thing for their case.
4
Whether the timing is off, or something is missing.
5
An easy way back, without pressure. Then it stops.
Examples
Six common moments on WhatsApp, the generic message most tools send, and what a Calypso Agent writes instead, from the conversation itself.
Instead of
Hi! Just checking in 😊
Calypso writes
About the 12-pack you asked for: the price holds until Friday. Shall I reserve one?
Instead of
Did you see our quote?
Calypso writes
On your quote for 3,000 weekly orders: with same-day pickup they leave the day they come in. Want the rates for that volume?
Instead of
Do you still want the appointment?
Calypso writes
Saturday at 10:30 is still open for the cleaning you asked about. Shall I hold it for you?
Instead of
Reminder: please send your documents.
Calypso writes
To finish your application I only need the photo of your ID. You can send it right here.
Instead of
Hello, following up on your request.
Calypso writes
Good morning, as promised at 9: here is the Saturday schedule you asked for.
Instead of
Hello! How can I help you?
Calypso writes
Good morning, thanks for waiting. Yes, we deliver on Saturdays. Shall I book one for you?
Your rules
Your WhatsApp
The follow-up goes out on the line the customer used, including customers who write from a WhatsApp username.
Works with both
Questions and answers
Keep reading
Start today
Pick one board, give it a goal and your knowledge, and switch its agent on. Pause it in one switch.
